Customer Service, Billing and Collections

Would you like to send the completed form to yourself or someone else by e-mail? If so, please provide the following:

ORDER FULFILLMENT AND CUSTOMER SERVICE

1. How will you process customer orders to ensure prompt, accurate deliveries?
   
2. What feedback method will you use to measure customer satisfaction?
   
3. Knowing that service is often the reason customers choose a company, what exceptional customer service advantages will your company offer to set you apart from competitors?
   

BILLING AND COLLECTIONS

1. Who will be responsible for billing customers for goods and services?
   
2. How often will you bill?.
   
   
   • Will you bill ongoing work monthly? Yes No
   • Will you bill only when the job has been completed? Yes No
3. What payment terms will you offer?
   
4. How will you handle the collection of past due invoices?